- Cancellations 3 weeks before the tour day: You will have to cancel your tour without penalization for up to 5 days before the day tour to obtain 100% of your refund.
- Cancellations within 3 weeks of the tour day: You will have a 30% penalization, this is because we have an operational/boat rental loss, with that time will be difficult to rent the boat again.
- Cancellations with a full penalization: If you are under the 24 hours limit for tour day you will be penalized with 100% of the price, this is because we have an operational / sales cost like transportation service, boat rental loss, food service, drinks, and any other special requirements will be penalized too.
- Causes of force majeure: The reimbursement will proceed where the reasons are out of the control of you as a customer, such as hurricanes, earthquakes, floods, government closure of ports and seas, acts of terrorism, strike, request for bankruptcy, or bankruptcy, suspension of activities, demonstrations of all kinds, as well as acts of God..
- Bad weather: The entity that rules the weather conditions only and no one else is the Harbor Master. Websites or weather Apps are not valid for canceling a service if the authority indicates that the port is open to navigate.
- Termination: Punta Cana Yacht charters reserves the right to terminate any contract with the USER at any time or for any reason, including inappropriate use of the SITE or breach of the terms and conditions described herein.
